privacy policy

10DLC – Privacy Policy & Terms of Service

Last Updated: 9/17/2026
Eye Co. 10DLC

Privacy Policy & Terms of Service

Introduction
Eye Co. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information, including information provided when you consent to receive SMS/MMS messages from us.

Information We Collect
We may collect personal information such as your name, phone number, email address, appointment information, patient account information, billing information, treatment information, and other information necessary to provide eye care services and communicate with you.

SMS consent is verbally provided by patients either in person at our eye care center or over the phone. We do not collect SMS consent through website forms, online forms, or third-party lead forms.

How We Obtain Consent
Eye Co. obtains SMS consent verbally only. Patients may provide consent in person at our eye care center or over the phone when speaking with our staff.

During patient registration, appointment scheduling, or another customer service interaction, staff asks whether the patient would like to receive text messages regarding appointments, account notifications, and eye care services. The patient must provide a clear verbal "yes" before SMS messages are sent.

We do not obtain SMS consent through website forms, keywords, written forms, electronic forms, or third-party lead generation forms.

Message frequency may vary. Message and data rates may apply. Patients may reply STOP to opt out or HELP for assistance. Consent to receive text messages is not a condition of receiving eye care.

How We Use Information
We may use collected information to:

• Schedule and manage appointments

• Send appointment confirmations and reminders

• Respond to patient questions and requests

• Send eye care treatment and service notifications

• Notify patients when eyewear or items are ready for pickup

• Provide account and billing notifications

• Provide and improve our eye care services

We Do Not Sell Your Information
Eye Co. does not sell or rent personal information. Mobile opt-in information and consent will not be sold or shared with third parties for marketing or promotional purposes.

Sharing of Information
We may share information with service providers who assist us with business operations, appointment management, communications, billing, or other services necessary to operate our eye care center.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opting Out
You may opt out of SMS/MMS messages at any time by replying STOP. After receiving a STOP request, Eye Co. will send one final confirmation message and will not send further SMS messages unless you verbally re-consent by phone or in person.

For assistance, reply HELP or call +1 (234) 643-9326.

Messaging Terms & Conditions
When you verbally opt in, you agree to receive SMS/MMS messages from Eye Co. regarding appointments, customer care, account notifications, and eye care services.

Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to unsubscribe or HELP for assistance.

Consent to receive SMS messages is not a condition of receiving eye care or other services from Eye Co.

Your Privacy Rights
You may contact Eye Co. to request information about the personal information we maintain about you or to ask questions about this Privacy Policy.

Updates to This Policy
Eye Co. may update this Privacy Policy and Terms of Service from time to time. Any updates will be posted on ohioeyeco.com with the revised effective date.

Contact Information
Eye Co. Phone: +1 (234) 643-9326
​​​​​​​Website: ohioeyeco.com